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Incident lifecycle
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Incident lifecycle

Components affected by an incident have the following states defined by default:

  • Operational - everything working fine
  • Disrupted - non-fatal problems (performance, random errors)
  • Down - fatal, the component is not usable
  • Monitoring - the component recently experienced issues and is being watched closely by the team.

The usual flow follows the path of Operational -> Disrupted OR Down -> Monitoring -> Operational. It's also reasonable to go Operational -> Monitoring -> Operational in some cases.

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